Terms & Conditions

Agreement to Terms

By accessing our website and using our services, you agree to be bound by these Terms & Conditions with THE DETAIL BROS LLC. If you do not agree with any part of these terms, please do not use our services.

Eligibility

You must be at least 18 years of age to use our website, book services, or opt in to our SMS messaging program. By using our services, you represent that you meet this age requirement.

Age Restriction for SMS

You must be 18 years of age or older to use this SMS service.

Services

The Detail Bros provides mobile car detailing services in Northern Virginia. All services are subject to availability and weather conditions. We reserve the right to reschedule appointments due to unsafe working conditions.

SMS Text Messaging Program

THE DETAIL BROS LLC operates an SMS text messaging program to communicate with customers about appointments, services, and promotions. By providing your mobile phone number and opting in, you authorize THE DETAIL BROS LLC to text and call the number you provide.

• Program Description: Our SMS program sends informational, transactional, and promotional messages, including appointment confirmations, reminders, service completion notices, promotional offers, seasonal specials, and customer satisfaction follow-ups.
• Automated Means: Messages may be sent using automated means, including automated telephone dialing systems.
• Explicit Consent: We require your explicit opt-in consent before sending any text messages. Consent is not pre-checked and must be actively provided by you.
• Optional Participation: SMS opt-in is entirely optional and not required to book or receive our services.
• Consent Is Not a Condition of Purchase: Opting in to receive text messages is not a condition of purchase. You may use our services without consenting to SMS communications.
• Message Types — Informational/Transactional: You may receive appointment confirmations, reminders, service completion notices, booking updates, and other service-related messages.
• Message Types — Promotional: You may receive seasonal promotions, special offers, discounts, and customer satisfaction follow-ups.
• Message Frequency: Message frequency varies. You may receive up to 4 messages per month, with additional messages during active service appointments.
• Message & Data Rates: Standard message and data rates may apply based on your wireless carrier plan. THE DETAIL BROS LLC is not responsible for any charges from your carrier.
• Opt-Out Instructions: Reply STOP at any time to opt out of text messages. You will receive a confirmation text, and no further messages will be sent.
• HELP Instructions: Reply HELP for assistance or contact us directly at 301-917-7520 or detailerbro703@gmail.com.
• Privacy: Your mobile phone number and SMS consent will not be shared with third parties. See our Privacy Policy for full details.
• Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by carrier service, network coverage, and other factors outside of our control.

Booking & Cancellation

Appointments can be booked through our online scheduling system. We kindly ask for at least 24 hours notice for cancellations or rescheduling. Same-day cancellations may be subject to a fee.

Payment

Payment is due upon completion of service unless otherwise arranged. We accept cash, credit/debit cards, and digital payment methods. Prices are subject to change; confirmed bookings are locked at the quoted rate.

Vehicle Condition & Liability

The Detail Bros takes every precaution to protect your vehicle. However, by using our services, you acknowledge and agree to the following:

• We are not liable for pre-existing damage, loose trim, or delicate aftermarket components.
• We are not responsible for damage caused by pre-existing paint defects, peeling clear coat, or deteriorated materials.
• Customers must disclose any known sensitivities, custom finishes, or delicate areas before service begins.
• Our maximum liability is limited to the cost of the service performed.

Satisfaction Guarantee

We stand behind our work. If you are not satisfied with your detail, please contact us within 48 hours of service and we will make it right.

Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions about these Terms & Conditions or our SMS messaging program, please contact us: