Privacy Policy

Introduction

THE DETAIL BROS LLC, doing business as The Detail Bros (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our mobile car detailing services in Northern Virginia.

Information We Collect

We collect the following types of personal information, contact details, and phone numbers from users:

• Personal Information: Full name and any other identifiers you voluntarily provide when booking a service, filling out a contact form, or communicating with us.
• Contact Details: Email address, physical address (for mobile service location or billing), and any other contact information you provide.
• Phone Numbers: Mobile phone number and/or landline number provided for appointment coordination, service updates, and optional SMS text messaging. Phone numbers are collected at the time of booking or inquiry and are used solely for business communication related to our services.
• Vehicle Information: Make, model, year, and condition details to provide accurate service quotes.
• Usage Data: Pages visited, time spent on site, and referral sources via standard analytics tools.
• SMS Opt-In Information: Mobile phone number and explicit consent records when you choose to receive text messages from us.

How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: Schedule and provide mobile car detailing services at your requested location.
• Communication: Communicate with you about appointments, quotes, service updates, and vehicle readiness notifications via phone, email, or SMS (with consent).
• Billing & Payments: Process payments, send receipts, and manage invoicing for services rendered.
• Customer Support: Respond to inquiries, resolve issues, and provide ongoing customer service.
• Marketing (with consent): Send promotional offers, seasonal specials, and discounts (only if you opt in).
• SMS Notifications (with consent): Send appointment confirmations, reminders, service completion notices, and other transactional or promotional text messages (only with your explicit consent).
• Website Improvement: Analyze usage data to improve our website functionality, user experience, and service offerings.

SMS Text Messaging Program

THE DETAIL BROS LLC offers an optional SMS text messaging program for informational, transactional, and promotional messages. The following disclosures apply to our SMS program:

• Explicit Consent: We require explicit opt-in consent before sending any text messages. Consent is not pre-checked and must be actively provided by you.
• Optional Participation: SMS opt-in is entirely optional and not required to book or receive our services.
• Consent Is Not a Condition of Purchase: Opting in to receive text messages is not a condition of purchase. You may use our services without consenting to SMS communications.
• Automated Messaging: Messages may be sent using automated means, including automated telephone dialing systems.
• Message Types — Informational/Transactional: You may receive appointment confirmations, reminders, service completion notices, booking updates, and other service-related messages.
• Message Types — Promotional: You may receive seasonal promotions, special offers, discounts, and customer satisfaction follow-ups.
• Message Frequency: Message frequency varies. You may receive up to 4 messages per month, with additional messages during active service appointments.
• Message and Data Rates May Apply: Message and data rates may apply based on your wireless carrier plan. THE DETAIL BROS LLC is not responsible for charges from your carrier.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by carrier service, network coverage, and other factors outside of our control.
• Opt-Out: Reply STOP at any time to opt out of text messages. You will receive a confirmation text, and no further messages will be sent.
• Help: Reply HELP for assistance or contact us directly at 301-917-7520 or detailerbro703@gmail.com.

Information Sharing — No Sharing of SMS Opt-Ins

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors or scheduling software), provided they agree to keep your information confidential.

CRITICAL: We will never share, sell, or transfer your mobile phone number or SMS opt-in consent with any third party for marketing purposes. Your consent to receive text messages is solely for The Detail Bros’ own communications and will not be provided to affiliates, partners, or any external organization.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Data Security

We take the security of your personal information seriously and implement the following measures to protect user data:

• Access Controls: Limited access to personal data is granted only to authorized personnel who need it to perform their job functions.
• Secure Transmission: Data transmitted between your browser and our website is protected using industry-standard encryption (HTTPS/SSL).
• Data Storage: Personal information is stored in secure systems with appropriate safeguards against unauthorized access, alteration, disclosure, or destruction.
• Third-Party Vetting: Any service providers or subcontractors that handle your data are required to maintain appropriate security standards and confidentiality obligations.
• Regular Review: We periodically review our security practices to ensure they remain effective and up to date.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies, Tracking Technologies & Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

• Cookies: Small data files stored on your device that help us remember your preferences and improve site functionality. You can set your browser to refuse cookies, but some features of our site may not function properly.
• Analytics: We use standard analytics tools (such as Google Analytics or similar services) to collect information about how visitors interact with our website, including pages visited, time spent on site, and referral sources. This data helps us improve our website and customer experience.
• Tracking Pixels: We may use tracking pixels or web beacons to understand the effectiveness of our marketing efforts and email communications.

You can manage cookie preferences through your browser settings. For more information about opting out of analytics tracking, please contact us directly.

Your Rights & Data Control

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Unsubscribe from Marketing: You may opt out of marketing emails and promotional communications at any time by clicking the unsubscribe link or contacting us directly.
• Unsubscribe from SMS: You may opt out of SMS text messages at any time by replying STOP to any text message. You will receive a confirmation, and no further messages will be sent.
• Update Contact Information: You may update your contact details, including phone number and email address, by replying to any text with new details or by emailing us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request as promptly as possible.

Third-Party Links

Our website may contain links to third-party sites (such as our booking platform or social media pages). We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, our SMS messaging program, or how we handle your data, please contact us: